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Answer Block
The new Agentforce editions, launched in September 2026, are Core, Advanced and Max for Agentforce Sales, Service and Industries. Every edition includes AI agents, Agentforce Coworker, Slack, built-in analytics, data security and Premier Success, plus a bundle of Flex Credits for AI usage. Bigger editions add more features and more credits.
Key Takeaways
- Every edition now includes Agentforce Coworker, Slack and Slackbot.
- Core includes 500,000 Flex Credits a year, Advanced 1 million and Max 2.75 million.
- Life Sciences Cloud has its own editions, all with Coworker and field inventory management.
- Existing Agentforce 1 Edition customers can move to Max at no extra cost.
Salesforce pricing used to come with more add-ons than a drive-through menu. In September, Salesforce simplified the menu: three sizes, more included in every one and a bundle of AI usage built in.
The timing lands right in budget season, so if a renewal is coming up, it's worth knowing what moved. We won't quote prices. Your Salesforce account executive will. Here's what's actually in the box.
What Changed?
On September 3, 2026, Salesforce launched new Core, Advanced and Max editions for Agentforce Sales, Agentforce Service and Agentforce Industries. Each one bundles AI, security, analytics, collaboration and support into a single purchase. Fewer line items. Fewer "wait, that wasn't included?" moments.
What's in Every Edition?
No matter which size you pick, you get:
- AI agents and Agentforce Coworker. Including account research for sales and an assistant for service teams.
- Slack and Slackbot.
- Built-in analytics.
- Data security.
- Premier Success Plans.
- Flex Credits for AI usage.
Core vs. Advanced vs. Max
For Agentforce Sales, here's how the sizes stack up:
| Core | Advanced | Max | |
|---|---|---|---|
| What it is | The CRM with built-in AI, Slack and Tableau | Core plus stronger security and data protection | The full sales platform |
| Extras | Momentum | Sales Programs, Backup & Recover, Archive, Data Detect, Security Center | Agentforce for Sales, unmetered Coworker, Spiff, Maps, Slack Enterprise+ |
| Flex Credits a year | 500,000 | 1 million | 2.75 million |
Salesforce also says Max will later include capacity for Headless 360, the piece that lets AI assistants like Claude work in Salesforce. Worth asking about if Claude is on your roadmap.
What About Life Sciences?
Life Sciences Cloud gets its own lineup: Core, Advanced, Service Max, Sales Max and Sales & Service Max.
- Every life sciences edition includes field inventory management and Agentforce Coworker.
- The Max editions include unmetered Coworker.
- Customer Engagement, the pharma field tools, is included in Sales & Service Max and is an add-on for the rest.
Salesforce says new pricing for its Industries editions takes effect later this fall. If your renewal is close, check the calendar.
What Are Flex Credits?
Consumption-based pricing means you pay for how much AI you use, not just per seat. Flex Credits are how Salesforce keeps score: each action an agent takes uses credits.
Every edition now includes a yearly bundle. Use more and you can buy more. Use less and you've learned something useful about adoption.
What Should You Do Before Your Renewal?
Before you sign:
- List what your team actually uses. Not what's in the contract. What people open every week.
- Map it to a size. Don't buy Max for features nobody will touch. Don't skip Advanced if security tools are on your compliance team's wish list.
- Estimate your AI usage. A pilot tells you more than any spreadsheet guess.
- Ask about upgrades. Salesforce says Agentforce 1 Edition customers can move to Max at no extra cost, and pricing on older editions stays the same.
- Check life sciences timing. Industries pricing changes later this fall.
The Bottom Line
Don't buy the biggest box because it's the biggest box. Buy the edition that matches what your team opens every week, and use your renewal to ask about the upgrades Salesforce is offering right now.
Frequently Asked Questions
Do I Have to Switch to the New Agentforce Editions?
No. Salesforce says pricing on existing editions stays the same for current customers, and Agentforce 1 Edition customers can move to Max at no extra cost. If your renewal is coming up, it's worth comparing what your team uses against the new tiers before you sign.
What Is Included in Every Agentforce Edition?
Every Core, Advanced and Max edition includes AI agents and Agentforce Coworker, Slack and Slackbot, built-in analytics, data security, Premier Success Plans and a yearly bundle of Flex Credits. Higher tiers add more features and more credits: 500,000 for Core, 1 million for Advanced and 2.75 million for Max.
Which Edition Includes Headless 360?
Salesforce says Max editions will later include Headless 360 capacity, the layer that lets AI assistants like Claude work with Salesforce. Headless 360's connection for AI assistants is in open beta today. Your Salesforce account executive can confirm timing and what your contract includes.
How Much Do the New Editions Cost?
Pricing depends on the edition, the cloud and your contract, and Salesforce says Industries pricing changes later this fall. Your Salesforce account executive can quote the right edition. We help you figure out which features your team will actually use before you buy.
Want Help Picking a Tier?
Book a discovery call. We'll look at how your team uses Salesforce today, map it to the right edition and give you a rough estimate for getting the most out of it.
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