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Answer Block
Agentforce Coworker is Salesforce's AI teammate. It's included in every new Agentforce edition and works inside Salesforce, Slack, Microsoft Teams, Claude, ChatGPT and mobile. Salesforce in Claude is a Claude add-on with 37 ready-made sales routines. Coworker is the all-rounder. Salesforce in Claude is the sales specialist.
Key Takeaways
- Coworker comes with every new Agentforce edition. Salesforce in Claude is in beta and needs a paid Claude plan.
- Coworker searches more than 300 business sources and can call the Agentforce agents you've already built.
- Salesforce in Claude focuses on sales: briefings, meeting prep, follow-ups and pipeline reviews.
- Claude powers Coworker by default, so either way, Claude is doing a lot of the thinking.
Two AI assistants launched together at Dreamforce 2026. Both read your Salesforce. Both run on Claude. Both have names that sound like they could be a law firm. No wonder people are confused.
They're the two front doors of AIforce: Agentforce Coworker and Salesforce in Claude. They overlap. They're not the same. Here's how to tell them apart and pick the right one.
What Is Agentforce Coworker?
Agentforce Coworker is the all-rounder: an AI teammate built on Salesforce's own data platform, Data 360. It reasons across accounts, activity and history, surfaces insights and takes action.
What sets it apart:
- It searches across more than 300 business sources, not just Salesforce.
- It can trigger flows and call the Agentforce agents you've already built.
- It works inside Salesforce, Slack, Microsoft Teams, Claude, ChatGPT and mobile.
- Salesforce says it turns on with the push of a button, with no migration and no new permissions to set up.
Salesforce says 100,000 people turned it on in its first 35 days. Not bad for the new kid.
What Is Salesforce in Claude?
Salesforce in Claude is the sales specialist. It's the first product from Claudeforce, the Salesforce and Anthropic partnership: an add-on for Claude with 37 ready-made sales routines, from daily briefings and meeting prep to follow-up drafts, stakeholder maps and pipeline reviews.
Ask "prep me for my 2 o'clock" and you get a one-page brief: who's in the room, what happened last time and what to ask. Anthropic says GitLab, Siemens and Legora have deployed it, and 7,000 Salesforce sellers use it in their own work.
How Do They Compare?
| Agentforce Coworker | Salesforce in Claude | |
|---|---|---|
| What it is | An AI teammate for any role | A sales add-on for Claude |
| Where it works | Salesforce, Slack, Teams, Claude, ChatGPT, mobile | Claude chat and Claude Cowork |
| Best at | Finding answers across your business and kicking off agents | Sales routines like meeting prep, follow-ups and pipeline reviews |
| How you get it | Included in every new Agentforce edition | Beta on paid Claude plans, with Salesforce approval |
| Who's thinking | Claude by default | Claude |
Both work with each person's own Salesforce access, so the AI only sees what that person can see.
Which One Should Your Team Use?
A simple way to decide:
- Your team lives in Salesforce or Slack all day. Start with Coworker. It's already in your edition and meets people where they work.
- Your field team already uses Claude. Add Salesforce in Claude. Its routines are built for the before-and-after of a customer meeting.
- You run Life Sciences Cloud. Coworker comes with every life sciences edition, so turn it on and see what your team asks it.
Plenty of teams will end up with both. A medtech rep might ask Coworker in Slack which hospital accounts have open service cases, then use Salesforce in Claude to prep tomorrow's visit and draft the follow-up. Same data, same access rules, two front doors.
The Bottom Line
Coworker is the teammate who knows a little about everything. Salesforce in Claude is the sales specialist who lives in Claude. Start with the one that matches where your team already works, and don't be surprised when you end up with both.
Frequently Asked Questions
Do I Need Both Agentforce Coworker and Salesforce in Claude?
No, but many teams will use both. Coworker is included in every new Agentforce edition and works across Salesforce, Slack, Teams, Claude, ChatGPT and mobile. Salesforce in Claude adds 37 ready-made sales routines inside Claude. Start with the one that matches where your team already works.
Does Agentforce Coworker Work Inside Claude?
Yes. Salesforce lists Claude among the apps where Coworker works, along with Salesforce, Slack, Microsoft Teams, ChatGPT and mobile. Claude is also Coworker's default AI model. Salesforce in Claude is a separate add-on that lives inside Claude, with 37 ready-made sales routines.
Which One Is More Secure?
Both follow the same rule: the AI works with the signed-in person's own Salesforce access and nothing more. Coworker runs inside your existing permissions and business rules. Salesforce in Claude saves nothing to Salesforce and sends nothing until the user approves it.
What Do They Cost?
Coworker is included in every new Agentforce edition, and Salesforce in Claude is in beta on paid Claude plans. What you pay depends on your contracts. Your Salesforce account executive can tell you what your edition already includes and quote anything you need.
Not Sure Which Fits?
Book a discovery call. We'll answer your questions, look at how your team works today and give you a rough estimate for getting started with either one, or both.
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